FAQ

Yes, all our boats have a toilet.

No, we work with an online payment system to ensure the safety of our staff.

Haarlem:

• Korte Spaarne 25
• Molen de Adriaan
• Hooimarkt 27
• Drosteboulevard

Spaarndam:

• Taanplaats
• Spaarnekade

Haarlem South:

• Vijverlaan 24

No, we don’t have a guide on board as standard. However, it is possible to choose this option with our products. We can then arrange a guide for your tour for an additional fee.

All our boats have space for a wheelchair. Unfortunately, we don’t have a bridge or lift to get the wheelchair on board, but the skipper always helps if possible. We will consult with the customer to find a suitable solution and boarding location to make it possible and easier.

Smoking is allowed on board as long as it doesn’t bother other guests.

Unfortunately, it is not possible to bring your pet on board.

Yes, of course. We can decorate the boat in consultation with you. In our products, you will find various decoration options. Please indicate in the comments the age group or anniversary it is for, and we will arrange it for you. Do you have your own creative ideas and prefer to decorate the boat yourself? That is also possible, of course, in consultation. We will only charge a small fee for arriving earlier with the boat and the skipper.

We have different boarding locations. You can park at these locations.

In case of rain, the tour can always continue. We have two covered boats and one open boat. We may need to shift the times to accommodate guests from the open boat on our covered boats. This always happens in consultation with the customer.

In case of wind force 6 or higher, thunderstorms, or storms, we ensure the safety of the customer and our staff by rescheduling the tour to another date in consultation. If rescheduling is not possible, we will cancel the tour free of charge. If the tour can be moved to another date, the deposit will remain, and the remaining payment will take place after the new planned date.

If you are prevented due to serious circumstances, it is possible to cancel your tour free of charge 7 days in advance. Less than 7 days in advance, we will unfortunately have to charge for our costs incurred.

At least 48 hours in advance. For our Silent Disco Cruise, it is important to provide the exact number of people at least 7 days in advance. If this is not provided within this time, we are obliged to charge 50% of the arrangement price per person.

With our open tour boat, we can navigate the canals as indicated below when we board in Haarlem. With our covered boats, it is unfortunately not possible to sail via the Nieuwe Gracht, Leidsevaart, and back through the Gasthuissingel due to the height and low bridges. With our covered boats, we sail on the Spaarne past the Droste factory, Molen de Adriaan, De Waag, Teylers Museum and more. Depending on the duration and boarding location of the tour, we also sail over the Mooie Nel and past Spaarndam, Heemstede and Cruquius.

Due to the rules attached to our permit, we are not allowed to be moored at the quay for longer than a certain time. We will be present at the location at least 5 minutes before the agreed time.

On Haarlem’s waterways, the rules state that no amplified music may be played. We have built-in speakers on board on which a small background music can be played. The skipper will indicate where it can be turned up and down. It is not possible to bring your own speaker.

We only have adult life jackets in one size on board that can be used in case of emergency. Children’s life jackets must be provided by the customer themselves.

Children up to 3 years old can sail for free. Special rates apply for children from 3 to 12 years old, depending on the arrangement. Normal rates apply for seniors or groups.

You can make an online reservation through our website www.haarlemcitytours.nl. If you can’t figure it out, you can contact us by phone to go through the reservation together. After the reservation, you will receive a confirmation.